Privacy Policy
Who we are
This privacy policy applies between you, the user of this website, and Navigate The Curve Ltd, the owner and provider of this website. Navigate The Curve Ltd takes the privacy of your information very seriously.
Company number: 14819114
Registered in England and Wales
Registered address: 10 Blaidwood Drive, Durham, County Durham, DH1 3TD
Contact: stephen@navigatethecurve.com
For the purposes of applicable data protection laws, Navigate The Curve Ltd is the data controller. This means that Navigate The Curve Ltd determines the purposes for which, and the manner in which, your data is processed.
Data we collect
We may collect the following data from you:
- Name and contact information such as email address and telephone number
- Information you choose to share when contacting us through the website or by email
- IP address, browser type, and website usage data (collected automatically)
- Payment records where applicable
How we use your data
Data collected through this website is used for:
- Responding to enquiries submitted through the contact form
- Internal record keeping
- Improving our services
We process this data on the basis of legitimate interests or, where you have submitted a contact form, your consent. We do not use your data for automated decision making or profiling, and we do not sell or share your data with third parties for marketing purposes.
Section A — Client Data (Coaching and Hypnotherapy Services)
In addition to data collected through this website, Navigate The Curve Ltd processes personal data in the course of delivering coaching and hypnotherapy services to clients. This section explains how that data is handled.
What we collect from clients
- Name and contact details (email, telephone)
- Brief session notes for continuity purposes
- Payment records
- Any relevant personal or professional information you choose to share during sessions
Why we collect it
- To deliver coaching and hypnotherapy services
- To maintain continuity between sessions
- To comply with professional indemnity insurance requirements
- To meet legal and regulatory obligations
Lawful basis
We process client data on the basis of contract (delivering the service you have engaged us to provide) and, where applicable, legal obligation.
How we store and protect it
- Session notes are stored securely and are not shared with third parties without your explicit consent
- Payment records are retained in accordance with HMRC requirements
- All data is processed in compliance with UK GDPR
How long we keep it
Client data is retained for 6 years from the end of the coaching relationship for professional indemnity purposes, then securely destroyed.
Exceptions to confidentiality
Confidentiality will be maintained except in the following circumstances:
- Where required by law or court order
- Where there is reasonable belief of risk of serious harm to yourself or others
- With your explicit written consent (for example, anonymised case studies used in professional training)
How long we keep data
Contact form enquiries that do not result in a coaching relationship are deleted after 12 months. Client data is retained for 6 years from the end of the coaching relationship in line with professional indemnity requirements. Email correspondence is retained for as long as relevant and deleted within 2 years of the relationship ending.
Third party services
This website uses the following third party services which may process your data:
- Netlify — our website is hosted on Netlify. Contact form submissions are processed by Netlify before being forwarded to us. Netlify's privacy policy is available at netlify.com/privacy.
- YouTube — this site embeds videos hosted on YouTube. If you play a video, YouTube may set cookies on your device. Google's privacy policy is available at policies.google.com/privacy.
- Google Fonts — this site loads fonts from Google Fonts, which may log your IP address.
We do not use Google Analytics or any other analytics or tracking tools on this site.
Your rights
Under UK GDPR you have the right to access, correct, erase, restrict, or port your personal data, and to object to processing based on legitimate interests. To exercise any of these rights, please contact us at stephen@navigatethecurve.com. We will respond within one month.
Data protection complaints
If you wish to make a complaint about how we have collected, stored or used your personal data, please contact us:
Subject line: Data Protection Complaint
Navigate The Curve Ltd, 10 Blaidwood Drive, Durham, County Durham, DH1 3TD
We will acknowledge your complaint within 30 days, investigate and keep you informed, and advise you of the outcome without undue delay.
If you are not satisfied with the outcome, you have the right to escalate to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Changes to this policy
We may update this policy from time to time. Any significant changes will be reflected in the date at the top of this page.
Governing law
This privacy policy is governed by and interpreted according to the law of England and Wales. All disputes arising under this policy will be subject to the exclusive jurisdiction of the English and Welsh courts.